Refund policy

Every product you purchase from Prelup Oy is made to order, except for painted artworks. Each item is individually printed and produced and assembled when you place an order, so please allow average 3-5 days (Shoes require 5-7 days) manufacturer time for your custom printed products. So if you aren’t completely happy with your purchase, we can sort out a replacement or refund for you. Returns aren’t put back on our warehouse shelves, as we can’t resell them. This is why we want to make sure you’re 100% satisfy with your order. Shipping sent from outside your delivery continent or area should be adviced from local tax office if added fees will occur before package delivered to your door or postal office.

 

Return, Refund and Cancellation Policies

RETURN/REFUND POLICIES:

No returns will be offered on Items that have been delivered without any damages or defects.

If the product is wrongfully delivered (different SKU instead of the SKU mentioned in the order confirmation) or has a genuine quality/manufacturing defect, then we are open to extending full refund or re-fulfilling your order against the return of the product subject to the fact of such defect being established. 

To report damage in transit please get in touch with our customer care within 48 hours of delivery (Customer Care Number/email will be provided)

Our customer care team will look into the issue and revert back within 48 working hours.

Refunds will be made (i) within 14 working days from the date of receipt of returned goods if the order is already shipped (ii) within 14 working days from the date of cancellation of the order if the order is not yet shipped.

No refunds would be given if the customer has provided wrong or incomplete shipping address, there are X failed delivery attempts by our shipping agency and/or the package is refused by the recipient. 

Notwithstanding anything contained herein, the following products shall not be eligible for return or replacement, viz: Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery;

All costs of return shipping need to be borne by the purchaser (Unless the item received is defective)

RETURNING A GIFT:

We understand if the gift does not work for you. Please email us at tc@prelup.xyz for assistance in returning the item. 

All the above conditions regarding return of goods apply to the return of gifts as well.

You cannot obtain store credit for a returned gift item; however, we can definitely process a gift exchange for you for another item.

CANCELLATION POLICIES:

If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.

If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.

All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value. 

There are circumstances when the company might have to cancel a particular order.

Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and https://prelup.xyz/ reserves the right at any time after the receipt of your order to accept or decline your order for any reason.

Although our online stock inventory is programmed to update automatically, https://prelup.xyz/ reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.

If an order is to be canceled after shipment, no return of shipment fees applies. Return shipment fees is on customer expense.