Every product you purchase from Prelup Oy is made to order. Each item is individually printed and produced and assembled when you place an order, so please allow average 3-5 days manufacturer time for your custom printed products. So if you aren’t completely happy with your purchase, we can sort out a replacement or refund for you. Returns aren’t put back on our warehouse shelves, as we can’t resell them. This is why we want to make sure you’re 100% satisfy with your order. Shipping sent from outside your delivery continent or area should be adviced from local tax office if added fees will occur before package delivered to your door or postal office.Clothing ships to EU continent from Latvia warehouse and US addresses deliveries ships from the US warehouse. Bags are manufactured in London, UK and ships from UK to all addresses around the World. Regarding this when ordering bags that when shipping occurs from UK, be aware to contact your local tax ministry for added duty fees when arriving to your country. Incase your ordering outside UK continent regarding bags. Advise always if questions arise from Prelup Oy administer email TC@prelup.xyz and we will gladly help in your concerns. Returning a product in this sense is on customers expenses and Prelup OY product manufacturing costs may be decreased from returning expenses. We try in all matters to keep our customers satisfied, so please read closely and write us for any matters.